• New Auction Chairs: Start Here
• Sign Up for our Free Weekly Webinars
• Event-Specific Help Instructions
• Your Dashboard
• Browse Help Library Here
• Creating a New Event (Essentials/Plus/Pro)
• Disabling Your Event Site After the Event
• Merging Duplicate User Records + Video
• Video - Quick Tips for Using the Datapages
• Getting Started: Tips and Tools

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• Video - Setting up your Homepage
• Choosing a Theme and App Colors for Your Site + Video
• Overview: Look and Feel
• Adding Images to Your Site + Video
• Setting Up Your Homepage + Video
• Entering Info About Your Site And Event
• Adding Hyper Links To Text Or Images + Video
• New! QR Codes for Public Pages
• Uploading a Banner Image
• Reviewing, Editing and Approving the Privacy Policy and Terms

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• Self-Importing Guests with Tickets
• Self-Importing Items
• Migrating (Copying) Settings and Data From a Previous Event Site + Video
• Self-Importing Donors + Video
• Migrating (Copying) Donors and Items from Previous Event Site
• Self-Importing Users + Video
• Migrating (Copying) Potential Guest Records from a Previous Event
• Organizing Your Data for Import
• Video - Migrating Data and Settings to a New Event Site
• Migrating (copying) Data from Custom Fields

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• Overview: Sponsorships
• Finding Sponsors
• Sponsor Display Options
• Creating a Sponsorship Package
• Overview: Enter Donors
• Overview: Solicit Donations
• Recording (Selling) Sponsorships on Orders Page
• Offering Sponsorships via Campaign Page
• Setting Up Online Donation Form For Products And Services
• Collecting Sponsor Details for Promotion

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• Image Sizing - FAQ
• Understanding Fair Market Value (FMV)
• Understanding Item Types and When to Use Each
• Selling Raffle Tickets
• Entering Items: Tips and FAQ
• Overview: Enter Items
• Category
• Overview: Manage Items and Display
• Entering Item(s) for Raffle Tickets
• Entering Paddle Raise / Special Appeal / Fund a Need Items

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• Overview: Selling Tickets
• Managing Bidder Numbers
• Selling Items along with Tickets + Video
• Creating Ticket Types + Video
• Overview: Manage Guests
• Creating Custom Fields + Video
• Collecting Meal Choices and common guest options
• Inviting Ticket Buyers to Provide Guest Info
• Linking (Unlinking) Guests to Share (Not Share) a Bidder Number
• Setting Up Online Ticket Sales

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• Thank You Email Templates
• SMS/Text Outbid Notifications
• Generating Printed Thank You Letters
• Editing and Sending Emails From Your Event Site
• QR Codes for Mobile Bidding and Gala Self-Check-out
• Invitations: Overview + Video
• Overview: Print Materials
• Bid & Description Sheet Print Options
• Selecting Bid and Description Sheet Elements to Display
• Collecting Opt In Authorizations for SMS/Text Messaging

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• Deluxe Gateway Setup
• Connecting Existing Deluxe Account to a New Event Site
• Connecting Your Credit Card Gateway to Your Event Site
• PayTrace Setup
• New Customers: Setting up Credit Card Processing through the Software
• FirstView™ FAQ
• Testing Credit Card Processing with a Live Transaction
• Deluxe: Adjusting Your Security Settings
• Overview: Payments and Receipts
• Adding a Donation to Offset Credit Card Processing Fees

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• Previewing Self Check-out
• Previewing the Self Check-In Process + Video
• Inviting Guests to Self Check-Out at Gala
• Inviting Guests To Self Check-In
• Overview: Self Check-Out
• Setting Up Self Check-In
• Overview: Advance Check-in
• Inviting Guests to Self Check-Out from Orders Page
• Using Will Call for Online Events
• Testing the Self Check-Out process

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• Reporting your Event Results
• Cleaning Up Open Orders After Your Event - Start Here
• Editing An Order From The Order Page + Video
• Overview: Post Event Reporting and Order Management
• Processing Refunds from the Order Page
• Creating a New Order from the Order Page
• Removing Items from Carts/Orders
• Creating Custom Reports
• Reconciling Credit Card Gateway Statements and Software Reports
• Adding a Progress Tracker (Thermometer)

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• Pre-Gala Checklist
• Auction Night Tutorial (for events using preassigned bidder numbers)
• Tips and Best Practices: In Person Paddle Raise Only
• How to Check Out a Guest at Gala + Video
• Tips for a Gala Auction
• Organizing Will Call for Gala Event
• Checking in a Guest - bid numbers assigned at check-in + Video
• Check-in FAQ
• Awarding Items One At A Time + Video
• Overview: Gala Auction

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• Extended Bidding Option
• Notifying Winners and Requesting Payment (Online Auctions)
• Pre-Online Silent Auction Checklist
• Pre-Mobile Bidding Checklist
• Changes to the Online Item Award Process
• Sending Invitations to Bid (Acorn/Plus/Pro)
• Customizing Bidding Options + Video
• Post-Gala: Offering Unsold Items Online
• Bid Types Allowed
• Online Bidding Dashboard

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• Creating a Voting Contest
• Tips and Best Practices - Voting Contest
• Add a Silent Auction (paper bidding)
• Add a Live Auction/Paddle Raise
• Creating a Dessert Dash as a Voting Contest
• Add an Online (Silent) Auction
• Voting Display Screens
• Monitor and Close Contests
• Add a Silent Auction (smartphone bidding)
• Tips and Best Practices - Carnival/Casino Night/Trivia Night

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• Creating a Fundraising Campaign
• Video: Setting up a Fundraising Campaign
• Sending Invitations to Support Fundraising Campaign
• Choosing the Settings Shared Across Campaigns
• Overview: Fundraising Campaigns
• Embeddable Donation Button
• Setting Up a Page for Online Sales/Orders
• Setting Up Text-to-Give
• Adding Custom Fields to a Fundraising Campaign Form
• Pledge Mode

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• Using POS (Point-of-Sale) to Sell Items
• Selling Silent Items at Non-Ticketed Events
• Viewing POS (Point-of-Sale) Reports
• Enabling POS (Point-of-Sale) Feature for Use as Cash Register.

• FAQ Images
• FAQ Deluxe Gateway Questions
• FAQ Online Auctions
• FAQ Credit Card Readers (Swipers)
• FAQ Items
• FAQ Login
• FAQ IT/Security/URL
• FAQ Manage Homepage Links/Buttons
• FAQ Sponsorship Packages
• FAQ Credit Card Gateways

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