FAQ Images

1. Why is the text on my banner distorted?
2. Why can't I see my entire banner image?
3. Is there a way to make my banner display better on my phone?

A: Banners are responsive to screen size, which means they adjust dynamically across devices. As a result, certain images—especially those containing text—may not display as intended.

If you're not fully satisfied with how your banner looks, here are a few options to consider:
1. Download the attached "optimally sized" (optimum banner size is 1030 px wide x 120 px high) test image, then upload to your site to see the "best case scenario" for how the page banner handles images across many screen sizes. Once uploaded, you can drag the edge of your screen to see how the image shifts to accommodate the range of screen sizes. If the optimum image size displays are acceptable for your needs - you can resize your image to achieve the same results.
2. Enable the "Auto-scale to fit" setting in the page banner settings to lock the ratio of your image's dimensions so your image displays as large as possible (given the height of the banner space) - but which may result in extra spaces on the sides.
3. Instead of uploading your image as a page banner, use the (edit text) links in the Custom Space provided on each public page to add and format your image: Adding Images to Your Site + Video

1. Why do I have to scroll to view my entire Homepage?
2. What size image should we use on the Homepage?
3. What is the optimal size for an image on the Homepage?
4. Can you fix my Hompage display?

A:If your homepage image appears cut off, it’s likely because the image is wider than the screen it's being viewed on—causing users to scroll to see the full image.

To fix this, you can resize the image by setting its width either in pixels or as a percentage of the screen width.

For the most responsive display, we recommend setting the width as a percentage (e.g., 100%). This allows the image to scale automatically with the screen size, helping it display properly on both large and small devices.

For step-by-step instructions, check out this help article (with video): Adding Images to Your Site + Video

1. How do I upload images to use in my templates?
2. Can I customize emails from my site?

A: Want to add images to your HTML Email Templates? You absolutely can—but the images need to be stored online (meaning they must have a URL) so they can be accessed properly.

While it’s possible to copy and paste images directly from the web, we recommend uploading them to your site for a few important reasons:

• Web images often come with very long URLs that include search or tracking data, which can cause issues or be rejected. If the original image is moved or taken down, it will no longer display in your email.
• If the original image is moved or taken down, it will no longer display in your email.

Here’s the best way to do it:
1. Upload your image(s) to your site by going to:Site Settings > Customize Your Site > Look and Feel > Custom Images/Files
   See Instructions: Adding Images to Your Site + Video
2. Once uploaded, right-click the image to copy it, then paste it directly into the body of your email template.

1. Can I download item images directly from my auction site to use in the printed catalog?
2. What’s the easiest way to save images from my auction site for use in a print catalog?
3. How can I get the images I need for a printed catalog?
4. Can I save images from the catalog on my site in the same catalog order?

A: Images are not stored on your auction site so it is not possible to simply download them into your print catalog (images are uploaded into cloud storage and your site references a unique URL to display the image).

To include images in your printed catalog, you will need to download the images, either from their original source or from the cloud storage. Printing FAQs

You will have greater formatting flexibility with the original source, but if you want to download from the cloud storage, here is the easiest way to do so:  

• Go to Catalog > "Customize" button > choose only Images, Item Number, Name, and Type > "Save" to view the new report> Click on the "Item Number" column header to sort.

The draft word catalog is in the same order as the report you have just created. You can capture the photos (in catalog order) from your computer on a zip drive and your designer can use the catalog grid view as a reference.
To find the image in the file: Right-click on an image, then choose Save Image As to save a thumbnail-size image to insert in the catalog.

If a larger image is desired, click on the Item Name in the grid to view the image as it is displayed inside the item, then click on the image and Save As. The thumbnail images have the advantage of being consistent, though small, in size.

1. Why is my uploaded photo displaying sideways?
2. Can you fix a photo on my Homepage that is upside down?

A: The software is configured to prevent the automatic rotation of images based on EXIF data from your camera or phone. 

This setting is commonly disabled to ensure privacy by removing geo-tagging features and to maintain optimal image quality (since each rotation can slightly degrade image quality).

Our software tries to use EXIF data to correctly orient photos whenever possible. However, if this automatic adjustment doesn't work, you'll need to manually edit the image to rotate it outside of our software before uploading it again.
 

1. How do I resize the logo?
2. Can we add our organization's logo to emails from our site?
3. Is there a way to customize emails for each event site?

A: You can include your organization’s logo in an email by following these steps:
1. Upload your image at Site Settings > Customize Your Site > Look and Feel > Custom Images/Files 

(if you haven't already), then right-click to copy the link address.

2. Replace the **paste copied link address from image upload here** in one of the HTML snippets below with the copied link address (be sure to leave the quotation marks in place.)

• To display the image in its original uploaded size:
  <img alt="" src="paste copied link address from image upload here"" />
• To include (editable) dimensions for width and height (250px is random, edit as desired):
  <img alt="" src="paste copied link address from image upload here" style="width: 250px; height: 250px;" />

3. Then copy the updated html snippet and paste it into your email body.

4. Save and send yourself a preview. Adjust width and size as needed.