How to Check Out a Guest at Gala + Video

For checking out guests at the end of your Gala event. You can invite guests to Self Check-out, but you will still have some guests who have questions, need assistance or prefer to check out in person.

To check guests out at an in-person checkout desk:

  1. Go to the Auction Night page and click the red Check Out button.
  2. Enter the guest’s name or bidder number in the Guest field.
  3. Review the cart contents with the guest.
  4. Ask the guest if they would like to round up (the Last Ask will appear if enabled on the site).
  5. Select the payment method:
    • If a credit card is stored and the guest would like to use it, click Submit Payment button.
    • To use a different payment method or split the payment, select the appropriate option from the Payment Method dropdown (e.g., cash, check, credit card) and Edit the amount in the Amount to Pay field, if needed.
  6. Click Submit Payment.
  7. Print or Email Receipt.

Watch the video

Auction Night > Check Out Button:

  • To check out a guest at an in-person event, go to the Auction Night page and click the red Check Out button.
  • Search for the guest’s open order by entering their name or bidder number in the Guest field.

Check Out Screen:

  1. An invoice can be printed or emailed by clicking the Print Invoice or Email Invoice buttons.
  2. Volunteers can review the guest’s shopping cart by going over the items listed in the Items Purchased section.
  3. Items can be added, removed, or have their prices/quantity adjusted as needed.
  4. If a guest would like to round up their total, enter the specified amount in the Round Up field and the order total will automatically adjust.
  5. Under the Payment Information section, volunteers can use the dropdown menu to select the Payment Method(s).
  6. If enabled on your site, you may choose to apply optional or required offset fees to credit card transactions by checking the box labeled Offset Credit Card Processing Fees.
  7. To split payments (for example, cash + credit card), enter the first payment amount in the Amount to Pay field, select the appropriate Payment Method, and click Submit Payment. Repeat these steps for any additional payment methods.
  8. If a guest does not have a stored credit card, a standard credit card entry form will appear to collect payment.
  9. To process Payment using the stored credit card click on the Submit Payment button.

Confirm Payment and Generate Receipt:

  • Once payment is submitted and the order is complete, the Print and Email Receipt buttons will become available. You can use these to provide a receipt to the guest.