Check-in FAQ

Q: Why does the system say it cannot find the guest when I can see their name and know they are in the system?

A: Click on the correct name to "pull" it into the box before hitting "Continue." The check-in search box is an auto complete/search box but the user needs to select the data to go forward.

Q: Linked guests now want their own numbers. How do I give guests with linked numbers their own numbers?

A: If they are already checked in:

*Click on "Sell a Ticket". Choose a $0 ticket and complete the sale for the second person with their own bidder number.

A: If they are not checked in yet and someone has ADMIN Privileges:

*Go to Site Settings > Events > Gala Auction > Manage Linked Guests - Find couple and click on "Unlink" button

Q: I checked in the wrong person, how do I undo the check-in?

A: Go to: Tickets > Edit Guest > click Edit Full User Record then uncheck box "Guest checked in" > Save. Note: undoing check-in will NOT remove a vaulted card. To remove a vaulted card, check the user in again, clear vault, then undo check-in.

Q: Can I vault a credit card after someone has checked in?

A: Yes, you can vault a card and/or update contact info by simply repeating the check-in process and swiping the card and/or updating contact info.