FAQ Login

Q: Why is My Team Member Having Trouble Logging into Our Event Site?

Do last year’s login credentials still work for this year’s event?
How can I help a team member who can't log in?
How do I reset or change a user’s password?
Why are Donors reporting issues logging in?

A: We understand how frustrating login issues are - in our experience, these are the most common issues:

Wrong site: The user is trying to log in at my.schoolauction.net, which is the account portal, instead of your specific event site.
Old credentials: Supporters may assume last year's login will work this year. (While this may be true for event team members, it usually isn’t for supporters.)
User error: Common mistakes include typos, caps lock being on, confusing the letter “O” with the number “0,” or misheard characters.
Browser auto-fill issues: If multiple accounts are stored on one device, the browser may auto-fill the wrong credentials based on URL—not the correct site.
Multiple tabs open: Some tabs may be logged in while others are logged out, causing a session conflict or security issue.
Cookies disabled or cleared: Rare, but some devices may have cookies turned off or set to delete upon closing the browser. This prevents login sessions from being saved.
URL issues: Older browsers may prepend “www.” to your event site URL, which can prevent proper loading.

How you can assist:

For team members having issues, send them an invitation to join the team. Creating User Accounts for Your Event Team
Sending supporters an invitation to do the activity they are attempting to log in for (bid, buy tickets, etc.) will also eliminate the need for them to log in. Invitations: Overview + Video
You can also view the login and/or change the password for any user at Admin > Manage User > Edit User. The password is not visible in the field, but typing a new password and confirming will overwrite the existing password. Overview: User Records

If you are still experiencing login issues contact our Customer Support Team by clicking on the Help Widget found on the right side of any event page.