Overview: Manage Guests
What You Need to Know
Tickets are required for paper/paddle bidding but optional for online/smartphone bidding!
- Tickets are the mechanism for issuing bidder numbers/paddles so tickets must be issued for gala auctions with paper and/or paddle bidding. The Auction Task Check-in, Award Item, Check-out tools can only be used for ticketed guests. Tickets can be free.
- Online/Smartphone bidding requires the bidder to be logged into their account, so the software can track online activity so tickets/bidder numbers are not required.
Issuing a ticket creates a "Guest":
- Sometimes tickets are issued before knowing who will use them (eg. table or sponsor tickets). These tickets can be left "Unassigned".
- You can provide table buyers (or any multi-seat ticket buyer) with a link to update their guest names and emails as they become known. When the Table/ticket host updates their guest forms, their updates are immediately reflected on your Tickets page guest list.
- Once hosts have provided their guest list, you can provide a link to individual guests to confirm or update their personal information, such as meal choice and pre-vaulting a credit card.
- If a guest's name is provided prior to your event, you can also manually edit the ticket to add the guest's info.
- If not, the ticket can be found under the ticket buyer's name at Check-in (eg, Ron Hall, 3 guest tickets available).
Each ticket generates a Bidder Number:
- You can set up a multiple-guest ticket types so each guest shares a bidder number.
- You can manually "link" guests on different tickets so they share a bidder number either prior to your event or during check-in.
- You can choose (or change) the number range for your bidder numbers, and you can edit bidder numbers individually or all at once.
- You can specify whether bidder numbers are assigned prior to your event or during the check-in process.
- Bidder Numbers cannot be changed (and guests cannot be linked) once the guest has checked in.
You can view the total count of your ticketed guests on the Tickets page. The total ticketed guests can be seen on the right hand side of the page above the list of your ticketed. guests.