Inviting Guests to Self Check-Out at Gala
The final step - inviting guests to Self Check-Out - will take place during your event, once sales have been entered and your guests' purchases are in their shopping carts.
Be sure to make an announcement so your guests know to check their smartphone for the message and understand any other options for checking out.
After your event concludes, it is often easier to send Invitations to Self Check-Out from the Orders page - where you can send invitations to any user with an open (unpaid) order (rather than just auction bidders).
Acorn, Plus, and Professional subscribers can send invitations to Self Check-out from the Online Bidding Dashboard.
Note: The Self Check-out invitation must be manually triggered it is not an automated email.
To invite guests to check-out via their smartphone during the event:
To send the Invitation to Self Check-Out go to Auction Night > Self Check-Out.
Select and Send:
The Self Check-Out screen is divided into sections that show the Self Check-Out status of open (unpaid) orders. These include orders eligible to receive an invitation, orders for online/mobile only guests (that must be manually selected), orders that have already been sent an invitation, orders for guests without email addresses, and completed (paid) orders.
The first section displays guests who attended your event, have open (unpaid) orders, and have not yet been sent an invitation. This is the only section where all guest orders are selected by default.
To send the Self Check-Out invitation, select or deselect individual orders by checking or unchecking the box next to the guest’s name/bid number, then click the blue ‘Send Self Check-Out Email’ button.
TIP: To select or deselect ALL eligible records at once, click ‘Select/Deselect All.
