FAQ Ticket

Q: How Can I Place Guests on a Waitlist?

  1. Is there a Waitlist feature?
  2. Can we create a waitlist if we have interest beyond our max quantity?

A: While the system doesn’t include a built-in Waitlist feature, you can easily create your own by creating a $0 Waitlist ticket type. This allows guests to reserve a spot in line without being charged, and gives you the flexibility to offer regular tickets as they become available.

Here’s how to set it up:

  1. Create a Waitlist Ticket Type
    Set up a ticket called something like “Waitlist Ticket” and price it at $0. Make it available Online so guests can “purchase” it to hold their place on the waitlist at no cost. Be sure to set a quantity high enough to meet potential demand.
    (See: Creating Ticket Types + Video)
     
  2. Move Guests to Standard Tickets When Space Opens Up
    Go to your Tickets page and sort or filter to find guests who selected a waitlist ticket. Click the Order icon next to their name, then exchange their $0 Waitlist ticket for a standard admission ticket within the order.
    (See: Unassigning Guests to Exchange Tickets or Sponsorships)
     
  3. Invite Guests to Complete Their Purchase
    After exchanging the ticket, if you'd like to collect payment for the admission ticket, you can send them an Invitation to Self Check-Out from the Orders page. This allows them to complete payment and confirm their spot at the event.
    (See: Inviting Guests to Self Check-Out from Orders Page)


Pro Tip:
You can customize the top of your Registration page with a message letting supporters know that tickets are currently sold out, along with instructions for reserving a spot by selecting a Waitlist Ticket. 

To add a message to the top of the Registration page, 

  • Go to the Tickets page,
  • Click the green Sell A Ticket button,
  • Then click on the blue Edit Text link at the top of the page.

Q: How Can I Test Ticket Sales?

  1. What's the best way to preview registration?
  2. What tickets are showing up on my ticket menu?
  3. How can I preview the public facing tickets page?

To test Online Ticket Sales on your site and see what your supporters will experience:


Here’s a suggested process for testing:

1.     Log out of your event site.

2.     Go to your Homepage and click the Buy Tickets button/link.

3.     Once on the Registration page, select a ticket type and/or sponsorship from the available options.

4.     Enter the ticket buyer’s information 
        (you MUST enter a name and email address that isn't associated with a role (Chair, Admin) on the site to simulate a guest purchase.)

5.     Follow the prompts until you reach the Payment page.

6.     Click the Exit Sale link to cancel the transaction—this allows you to test without completing a real purchase -OR- complete payment.