Setting Up Shipping/Handling

This article provides instructions for manually adding/managing shipping/handling charges for supporters unable to pick up their purchases.

Add New Item in Catalog for Shipping/Handling Charges

Only the fields outlined in red are relevant:

  1. Name:  Shipping/Handling
  2. Qty:  enough to cover the orders that may require shipping
  3. Type:  Sellable
  4. FMV:  leave blank (when saved, this will display as N/A which forces FMV to equal Price on each order so Shipping fees won't display as "tax deductible")  Note: blank FMV will only work on initial save of fixed price items.   If you miss this step, you must delete the item and start over to save as FMV = none.
  5. Price:  Enter a placeholder value > 0.   Will be edited to reflect correct amount for individual orders.  
  6. Display in Public Catalog:  No

If Supporters are paying in person or over the phone:

  1. Click the Add Item button on the Gala Check-out or Manage Order Screen
  2. Search and Select Shipping/Handling item
  3. Enter correct price
  4. Add Item to Order
  5. Continue with Add Payment as usual.

If Supporters will be paying via Cart or Self Check-out:

You can customize your Online Cart form to provide instructions and an option to arrange shipment prior to payment:

Create Custom Field for Buyers

Go to Site Settings > Customize Your Site > Look & Feel > Custom Fields:

Add New Field Group (not shown):

  1. Name = Shipping Option
  2. Hide Name on Forms = Yes
  3. Apply to:  Buyers > Check-out/Cart Screens

Add New Field:

  1. Name = Shipping Option
  2. HIde Name on Forms = Yes
  3. Field Type = Plain Text
  4. Text example:   If you need your items shipped to you, please choose "Arrange Shipping" from the Payment method dropdown menu.  

Setup Custom Payment Option

Go to Site Settings > Customize Your Site > Payments/Credit Card > Online Payment Options:

Add Custom to Accepted Payment Methods for Online Transactions. 

Go to Site Settings > Customize Your Site > Payments/Credit Card > Custom/External Payments

Edit Custom Payment Name and Provide Instructions.

To Process Online Orders Requesting Shipping

Orders requesting shipping will display as Status = Waiting for Payment.

  1. Click on Common Filters > Online Orders Waiting for Custom Payment to filter Order list
  2. Click edit icon to review order and add Shipping Charge (as shown above)
  3. Once order is ready for payment, Send Invitation to Self-Check-out from the orders page.

Still need help? Contact Us Contact Us