Requesting Help

Numerous help resources are embedded in your site, but there may be occasions when you need to communicate directly with a support rep to get information and assistance.

Prompt email support is available Sun-Thur 8am-6pm and 8am-10pm Fri-Sat Pacific.
Phone Support is included in Professional Plans and is available Mon-Fri 8am-6pm Pacific.
Event Phone Support is available to all 8am-10pm Pacific on the day of your event.

1. For Email Support

Click Help > Contact Our Support Team.

Tips for helping us provide the best answers to your question(s):

Be specific. If you are asking about how to handle a particular item, order, ticket, or user - please include the name or number so that we can investigate.
When reporting an error message - please copy and paste the text of the error message, or provide a screenshot.
Submit separate requests for each topic (rather than sending a lengthy list all in one message). You'll get faster responses, and we're less likely to miss one of your questions.
You can re-open a request at any time by replying again - but please submit a new request for new issues. Re-opened threads often become unwieldy and confusing.

Click on Your Name/Account > Phone Support

The Event Night Support number will display at the top of your event site on the day of your event.