Processing Pledge (Athon) Payments
This article covers how to view outstanding pledges, then calculate the final pledge amount and process the stored card.
To View Pledges:
- Go to Orders tab
- Select "Online Orders Waiting for Custom Payment" in Common filters dropdown menu.
- Click on the "Created Venue" column header to sort by venue (if you have more than one pledge campaign and/or are accepting online check payments)
- Click on the Edit icon to manage each individual order.
Edit Quantity as Needed:
Click on the Edit Item link next to the "Per X" Item, then edit the Quantity to reflect the participant's achievement.
Apply Payment:
Because offset cc processing fees are applied at the time of payment (not pledge), Campaign pages do not ask/collect offset fee preferences from users. If you would like to ask donors to offset credit card fees - send invitations to self-checkout rather than applying payments from the order page.
Pledge orders should have a stored card on file. The Total Amount Due will auto-fill, so you can simply click the “Submit” button to process the payment.
Verify Payment Status and Generate Receipt:
