Using AI: Tips for Getting the Answers You Need
The difference between AI and Human support is context.
AI finds answers to the question asked. If you don't provide enough information in your prompt - AI may deliver a correct answer to the question - but the wrong answer for the type of event you are planning. Our support team recognizes when the right answer depends on the context - and will either ask for more information or point you to multiple "if>then" solutions.
Think of AI as a fantastic Librarian rather than as a Whiz Kid
What AI is REALLY good at is finding answers to questions in a vast library of reference materials. What it is surprisingly good at (but no where close to perfect) is in synthesizing and summarizing information from multiple "sources" - because it doesn't always prioritize the most credible/relevant source and the summarized answer sometimes omits key messages/warnings in the source material.
TIP: Start with AI - it will instantly point you in the right direction and give you a simplified answer - but click on the first (primary) Source link provided and scan the instructions written by our help staff to make sure it's the right article for the type of event you are running and the AI summary didn't leave out any pertinent details. If the answer doesn't fit - rephrase the question and try again - or reach out to our help team.
AI access is limited to the Help Library
To protect privacy - the AI assistant does NOT have access to any user's information, your event site or organization's account so AI cannot help you with questions about specific users, items, bids, orders.
The only context AI will have about your event is what you include in your prompt/question.
TIP: Include the type of event you are organizing: "How do I sell sponsorships for a Gala Auction?"
TIP: If you have an Essentials Plan - refer to it to avoid answers that point you to tools/features that aren't included in your plan: "How do I sell sponsorships for a Gala Auction on an Essentials plan?
Each question gets a new answer
If you don't get the answer you were looking for - you can't "refine" the answer by adding prompts to clarify. Instead - you must rephrase your original request to include more information and/or to replace terms/jargon it may not recognize.
Example: "Do I need to sell tickets?" depends on the type of event you are planning - so may return conflicting or incorrect answers. Rephrase to: "How do I register bidders for an online auction?"
Include context - but write clear and concise questions
The only context useful to AI is that which allows it to recognize the most appropriate help articles. Details that won't be mentioned in the help library and extraneous words are counter-productive and risk sending AI down rabbit holes.
Example: "We want to email our donors a week before our event to request an approximate time for their arrival and to provide instructions for check-in at childcare - does the software have an rsvp feature?" might generate answers about emailing donor receipts, advance check-in or ticket sales.
A better prompt might be separate questions: "How do I send a custom email?" and "Can recipients reply to custom emails? If so, who do the replies go to?"
When AI is good, it is very good. When it is bad, it is very bad.
The AI Assistant is astonishingly good at finding and delivering contextual instructions from our help library - and it gets it right about 90% of the time. But it can also be spectacularly wrong! What makes the mistakes spectacular is the confidence and certainty in how the answer is delivered - the AI Assistant may literally assure you that your question has the simplest of solutions - then instruct you to do the exact opposite of what is needed. If you have any doubts - rephrase your question using the tips above to double-check the answer and/or email our support team for confirmation.