Manage Credit Card Processing

Once you've set up credit card payment processing on your event site, there are a number of Credit Card Processing Tools your team should be familiar with:

  • Account Identifier — Helps your team identify which site a credit card transaction was processed on.
  • Card Processing Status — Allows you to pause or disable credit card processing on your site.
  • Volume Limits — Controls the maximum number of credit card transactions your payment gateway will accept within a specified period, helping protect against fraudulent activity.
  • Stored Card Purge — Removes all stored (vaulted) credit cards and deletes associated card data, with the exception of cards linked to recurring donations.

Add a Credit Account Identifier:

You can add an identifier to your credit card gateway setup, which will allow you to distinguish which event site a transaction came from when reviewing reports in your payment processor. 

To add an identifier to your site:

  1. Go to Site Settings > Customize Your Site > Payments/Credit Card > Setup Credit Card Gateway.
  2. Click Advanced Settings link
  3. Enter a Keyword into the Credit Account Identifier field
  4. Click Save to apply the change.

Doing this can be especially helpful when an organization runs multiple fundraising events at the same time, as it makes it easier to identify and track transactions associated with each event site.

Disable Credit Card Processing:

If your event is complete and your site is no longer actively accepting payments, you can disable credit card processing while preserving your payment gateway configuration and other payment settings.

To disable credit card processing on your event site:

  1. Go to: Site Settings > Customize Your Site > Payments > Set Up Credit Card Gateway.
  2. Use the dropdown menu next to Card Processing Status and select Pause/Disable
  3. Click Save to apply the change.

Select Volume Limits:

The Volume Limit setting controls the maximum number of credit card transactions your payment gateway will accept within a specified period. This threshold is designed to help protect your event site from fraudulent bot activity. If an unusually high number of transactions is detected in a short timeframe, credit card processing may automatically pause as a security measure.

For typical, human-paced purchases, this limit is unlikely to cause any issues. However, if you're expecting a surge in ticket sales or donations—such as when online ticket sales first open—the increased activity could unintentionally trigger a processing pause.

If you anticipate a high volume of transactions, you can adjust the threshold in advance by changing the Volume Limit from the default Standard Volume setting (12 donations per minute, 30 ticket purchases per minute) to High Volume (36 donations per minute, 90 ticket purchases per minute) or Unlimited Volume (999 transactions per minute for each).

To adjust the Volume Limit:

  1. Navigate to Site Settings > Customize Your Site > Payments > Set Up Credit Card Gateway
  2. Use the Volume Limits dropdown menu to select the desired setting
  3. Click Save to apply your changes

As a best practice, we recommend increasing the Volume Limit only for the period when elevated transaction activity is expected. Once the surge has passed, return the setting to Standard Volume to maintain the highest level of protection for your site.

Purge Stored (Vaulted) Credit Cards:

Purging (delete/remove) stored cards is permanent and will remove all vaulted credit cards and associated card data, except for cards linked to recurring donations. Once the purge is complete, the stored credit card data cannot be recovered.

To purge stored credit cards on your gateway:

  1. Go to:Site Settings > Customize Your Site > Payments > Set Up Credit Card Gateway
  2. Click the Permanently Purge All Stored Cards button