Disabling Card Processing and Purging Stored Cards

If you accepted credit card payments through your event site and your event has concluded with all transactions and refunds fully processed, we recommend two important post-event steps: disabling credit card processing and purging any stored (vaulted) credit cards.

Taking these steps helps protect your guests' payment information and your organization by reducing the amount of sensitive data associated with your account.

Before disabling credit card processing or purging stored cards, please confirm that all event-related credit card transactions, including any refunds, have been fully completed. Purging stored credit cards permanently deletes the card information, and you will no longer be able to process transactions using stored (vaulted) cards

Disable Credit Card Processing:

If your event is complete and your site is no longer actively accepting payments, you can disable credit card processing while preserving your payment gateway configuration and other payment settings.

To disable credit card processing on your event site:

  1. Go to: Site Settings > Customize Your Site > Payments > Set Up Credit Card Gateway.
  2. Use the dropdown menu next to Card Processing Status and select Pause/Disable
  3. Click Save to apply the change.

Purge Stored/Vaulted Cards:

Purging stored cards is permanent and will remove all vaulted credit cards and associated card data, except for cards linked to recurring donations. Once the purge is complete, the stored credit card data cannot be recovered.

To purge stored credit cards on your gateway:

  1. Go to:Site Settings > Customize Your Site > Payments > Set Up Credit Card Gateway
  2. Click the Permanently Purge All Stored Cards button

Note: You must purge existing stored cards before changing gateway providers or accounts.