FAQ Check Out

1. Self Check-Out didn’t trigger when our auction ended—what should we check?
2. Our auction is over, but guests didn’t receive the Self Check-Out email. Why not?
3. How do I send Self Check-Out invitations to guests?
4. Are guests required to use Self Check-Out?
5. Where do I go to send Self Check-Out emails?
6. Why didn’t the Self Check-Out invitation go out after our online auction ended?

A: The Self Check-Out invitation is not automated. When your auction closes—whether it’s an online/mobile auction or a paper-based event—you’ll need to manually send the invitation to guests with open (unpaid) orders. This can be done from either the Auction Night screen or the Orders page.

The Self Check-Out feature sends a convenient email to each guest with a personalized link. This allows them to view their cart, apply a credit card payment, and check out quickly on their own device. That said, using Self Check-Out is completely optional and does not impact their ability to check out in person.

See Illustrated Instructions: Overview: Self Check-Out