FAQ - Awarding/Selling Items at a Gala
For awarding items won via paper or paddle bidding - and recording sales of fixed price items at your gala auction.
Tip:
- If you are selling a single item to a single person, it is easiest to use the Award Item button.
- If you are selling the same item to many people (eg. drinks, raffle tickets), it is faster to use the Record Bulk Sales/Donations button.
Q: I see the Item in the catalog, but it doesn't appear in the search field.
A: If the Item does not flash at all as you start typing it, it may be misclassified so it cannot be sold at the Gala Auction. Go to Catalog > find Item and click on Edit > make sure "Paper Bidding' is checked under "Bidding Via" then Save.
Q: I am being blocked from awarding the item because it says "The item you selected is sold out." What do I do?
A: Go to Catalog > find item and click on Edit > Add Quantity > Save (make sure there is additional quantity available to sell first!). Best Practice is to first return items sold to the wrong person before selling them to the correct person.
Q: I sold something to the wrong person. How do I correct it?
A: Click on Auction Night > Record Bulk Sales/Donations Item > Use Item Search box to find item to be adjusted > Delete sale associated with wrong buyer. Then sell to correct person.
Q: I sold something at the wrong price. How do I correct it?
A: Auction Night > click on Edit Order > enter/search guest > select desired transaction (if more than one) > Click on desired item price and edit > click away from box to Save.
Q: I sold something at the wrong quantity. How do I correct it?
A: Click on Auction Night > Record Bulk Sales/Donations > Use Item Search box to find item to be adjusted > Delete extra sales.
Q: The auctioneer got the donor to double the donation and 2 people to buy it. What do I do?
A: Go to Catalog > find Item and click on Edit > Add Quantity so there are 2 > Save. Award item to both buyers.
Q: A group bought an Item together, but they want to pay separately. How do I sell to a group?
A: Go to Catalog > find Item > click on Edit icon > Edit Quantity to match # of buyers > Divide FMV/ # of people buying > Save. Then go to Auction Night > Award item to each buyer at Bid Price / # of Buyers.
(Example: 5 buyers jointly bid $1,000 to share an item with FMV $500. Edit Quantity to 5 and FMV to $100 and sell 5 times at $200 each.)