FAQs During Check-in

FAQ: Why does the system say it cannot find the guest when I can see their name and know they are in the system?

A:  The search box is an auto complete/search box but the user needs to select the record to go forward.  Click on the correct name to "pull" it into the box before hitting "Continue."  Rolling over the name on the list does not select it unless it is clicked. 

FAQ: I checked in the wrong person, how do I undo the check-in?

A:  To undo a guest’s check-in:

  1. Go to the Tickets page.
  2. Click the ‘Edit’ icon next to the guest’s name and Edit guest.
  3. Uncheck the box next to ‘Guest checked in?’
  4. Click ‘Update Selected User’ to save your changes.

 

FAQ:  Linked guests now want their own bidder numbers. What do I do?

If they are not checked in yet:

Click on the Unlink button provided below the store card form.

 

If they are already checked in:

Click on "Sell a Ticket" > Choose a $0 ticket and complete the sale for the second person with their own bidder number. Edit duplicate guest (still linked on first ticket) to "Do Not Use" so no volunteer looks them up and finds one name with two numbers.  

 

FAQ:   Can I store a credit card after someone has checked in?

A:  Yes, you can store a card and/or update contact info by simply repeating the check-in process and swiping the card and/or updating contact info. A guest can be checked in multiple times without any penalty or negative effect.