Correcting Authorize.net Non-AVS "Bill To:" failures
If transactions are failing on your Authorize.net gateway with failure messages referring to "Bill To:" mismatches AND the AVS settings are disabled, your gateway settings may be configured to require certain fields on the transaction submission form and/or a setting may not be correct for the integration with our software.
Be aware that different software applications may require different gateway settings, which may prevent a single gateway from successfully processing transactions on different applications simultaneously. If your gateway is being used for another web application, you need to disable it for the duration of your event (or contact your Auth.net account rep for assistance.
A. Managing Settings in "New Authorize.net View
Authorize.net is rolling out a major overhaul of their website. If the images below do not match your view - scroll down to view instructions illustrated on Auth.net's retiring layout.
1a. Login to your Authorize.net account
Go to: Account > Account and API Settings > Card Testing Settings AND Transaction Settings > Configure
2a. Configure Advanced Fraud Detection Settings:
Set Address Verification Setting (AVS) Filters to "Process as normal"
3a. Configure Accept Payment Form Fields:
If "Bill To:" failure messages occur during initial transactions, make sure Basic AND Advanced Payment Form fields are NOT required (except for the greyed out "Authorize and Capture" field shown below:
B. Managing Settings in "Retiring" Authorize.net View:
1b. Login to your Authorize.net account
Go to: Account > Settings. You'll need to review three pages of settings. . .
2b. Set Address Verification Service (AVS) settings:
Go to Account > Settings > Security Settings > Enhanced Address Verification System
3b. If "Bill To:" failure messages occur during initial transactions:
Go to Account > Settings > Transaction Format Settings > Payment Forms > Form Fields
4b. If Bill To: failure messages occur during refunds or transactions on vaulted cards:
Go to Account > Settings > Transaction Format Settings > Direct Response
